The website https://hospederiamonasteriodelavid.org/ and all its material belongs to the company Tío Bicicleta S.L., with registered office at C/ Las Escuelas 2. Bajo. 42300 El Burgo de Osma (Soria).
Contact phone number: +34 608 898 935
E-mail: recepcion@hospederiamonasteriodelavid.org
CIF: B13826649
OBJET
Tío Bicicleta S.L., (hereinafter the provider), responsible for the website, https://hospederiamonasteriodelavid.org/ makes this document available to users with the aim of complying with the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), as well as informing all users of the website about the conditions of use thereof.
Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions included herein, as well as any other legal provisions that may be applicable.
The provider reserves the right to modify any type of information that may appear on the website, without any obligation to notify or inform users of such obligations, with publication on the provider’s website being deemed sufficient.
RESPONSABILITY
The provider is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party outside of it.
From this website, you may be redirected to content on third-party sites. Since the provider cannot always control the content posted by third parties on its site, it does not assume any responsibility for such content. In any case, the provider declares that it will immediately remove any content that may contravene national or international legislation, morality or public order, proceeding to immediately remove the redirection to said website, bringing the content in question to the attention of the competent authorities.
The provider is not responsible for the information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks or any other means that allow third parties to publish content independently on the provider’s website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, and actively collaborates in the removal or, where appropriate, blocking of all content that could affect or contravene national or international legislation, third party rights or morality and public order. If the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics are the property of the provider or, where applicable, have an express license or authorization from the authors.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, requires in all cases prior written authorization from the provider. Any use not previously authorized by the provider will be considered a serious breach of the author’s intellectual or industrial property rights.
The provider recognizes the corresponding industrial and intellectual property rights in favor of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility of the provider over them, nor does it imply endorsement, sponsorship or recommendation by the provider.
APPLICABLE LAW AND JURISDICTION
This website is subject to Spanish law and in the event of litigation or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Burgos, (Spain). This clause of express submission to the courts of the city of Burgos will not be applicable in cases of litigation with users of the website who, according to current legislation, have the status of consumers, in which case both parties will be subject to the jurisdiction of the Courts and Tribunals of the consumer’s residence. Likewise, in these cases, the provider and the user may submit their conflicts to the arbitration provided for in the arbitration and consumer and user protection legislation, and to the extrajudicial dispute resolution procedures established by means of codes of conduct or other self-regulation instruments.
If you do not agree with the contracted services and are a customer belonging to the European Union, except for Spain, you can go to the following link to make the appropriate claim: http://ec.europa.eu/consumers/odr/
GENERAL TERMS AND CONDITIONS
Identity of the parties:
On the one hand, the provider of the goods or services contracted by the user, Tío Bicicleta S.L., with registered office at C/ Las Escuelas 2. Bajo. 42300 El Burgo de Osma (Soria) and NIF B13826649 with customer service telephone number +34 608 898 935 and contact email recepcion@hospederiamonasteriodelavid.org and on the other hand,
Any user who accesses the website https://hospederiamonasteriodelavid.org/
And by contracting the services marketed by Tío Bicicleta S.L, (hereinafter, the services or the service,) you agree to be bound by these current general conditions. The user must have carefully read these conditions before contracting the services.
General information:
It is a platform that is responsible for organizing and managing reservations for rural accommodation to offer users an alternative way to spend their free time.
Below is the contractual document that will govern the contracting of services for them through the website owned by Tío Bicicleta S.L.
Acceptance of this document implies that the user:
- You have read, understand and comprehend what is set forth herein.
- That you are a person with sufficient capacity to act to contract the services listed on the website.
- That you assume all the obligations set forth herein.
These conditions will have an indefinite period of validity and will be applicable to all reservations made through the website https://hospederiamonasteriodelavid.org/
The provider reserves the right to unilaterally modify these conditions, without this affecting the promotions, if applicable, in which they were reserved prior to the modification.
Reservations will be valid exclusively for those users who have fully accepted the general and specific terms and conditions of sale. Without this acceptance, it will not be possible to formalize the reservation process.
The specific conditions of sale vary depending on each of the reservation services.
It is necessary that the user carefully read the specific conditions of the selected service before proceeding to purchase the service. The specific conditions will be found in the respective accommodations, with these prevailing over the general booking conditions. The purchasing procedure will be carried out in Spanish and English, although we will gradually expand the languages.
Prices:
The prices of the products offered on the website are expressed in Euros (€). The prices indicated next to each product include VAT and can be viewed from the start of the reservation, with said taxes being broken down in the final summary before proceeding to payment. In the event of any offer, discount or promotion, it will be reflected on this website and you can opt for it. Our company reserves the right to make, at any time and without prior notice, any changes it deems appropriate, and may update them daily. Once the reservation has been made, the prices will remain the same.
Occasionally, a cheaper rate for a specific service, product or stay is available on our website. However, these rates may have special restrictions and conditions, for example regarding cancellation and refund. Please check the details and conditions of the relevant booking, service or product carefully to understand the conditions before booking.
Obvious errors (including typos) due to technical or human errors are not binding when the price stipulated for the reservation is clearly derisory, the reservation will not be valid, being cancelled and said contract terminated, returning the amount paid for it or offering you the possibility of maintaining it by paying the difference. We ask that if you detect that your reservation suffers from this contractual defect, you contact us to resolve this incident. For any information, the user may contact us through the customer service telephone number +34 608 898 935 or the contact email recepcion@hospederiamonasteriodelavid.org
Any payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name provided by the user at the time of making the reservation.
Purpose of the contract:
The purpose of this document is to regulate the contractual relationship of proceeding with the requested reservation and of carrying out an offer of personalized services arising between the provider and the user at the moment in which the latter accepts the corresponding box during the online process. The contractual relationship of proceeding with the requested reservation entails the delivery, in exchange for a specific price publicly displayed through the website, of a specific product or service.
Reservation procedure / how to buy:
Anyone with Internet access can make a reservation or purchase.
The steps of the purchasing procedure are visible throughout the entire purchasing process. The procedure for booking through the Website is as follows:
a) First, on the main page, select the dates of your stay and the number of guests. Next, you will see the different property options available, allowing you to select the rate and package that best suits your needs.
b) Once you have selected the number of packages you wish to book, the final price will be displayed. (In some cases, you may be able to choose from extra services that will have an additional cost, which you can see next to the booking price).
When you click on the book button, a form will appear for you to enter both personal data relating to the reservation, as well as the bank card used as a guarantee for the reservation. You will have a blank space to make any comments you consider appropriate. Once completed, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).
Please carefully check the details of the reservation or service you choose to know the specific conditions before making the reservation.
d) Verify the reservation details by clicking on the “confirm reservation” button. Clicking on this button will formalize the reservation.
f) You will receive a confirmation email with details of your reservation. This document is confirmation that the reservation has been made successfully and serves as proof for any type of claim. If you do not receive this email, please check your “junk mail” or “spam” account, as it may have been detected as spam. If it is not in this section, please let us know as soon as possible so that we can solve the problem.
h) Once this has been received and as long as we confirm that all the data is correct, we will proceed to process your reservation.
i) After formalizing the reservation, the client is requested to review the content of the same in order to identify possible material errors in the data entry; to process their correction, you can call us at the customer service telephone number +34 608 898 935 or via email recepcion@hospederiamonasteriodelavid.org communicating the reservation identification data.
If for any reason the reservation cannot be made effective, the amount paid will be refunded directly using the same payment method used by the client.
The provider assumes no responsibility when the reservation is not made as a result of the data provided by the user being false, inaccurate or incomplete.
Without prejudice to the foregoing, we will take the measures required of a diligent merchant so that the reservation can be made within the agreed time.
In providing our service, although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. We are also not responsible for errors (such as obvious and typographical errors), interruptions (due to (temporary and/or partial) server outages or repairs, updates and maintenance of our platform or otherwise).
Once the reservation has been made, if a modification is required, the user must contact the customer service telephone number +34 608 898 935 or the contact email recepcion@hospederiamonasteriodelavid.org. Depending on the type of modification made, it may entail an additional price.
Damage to accommodation. Users’ responsibilities.
If you are found to be the cause of damage to an accommodation or to any personal or material property in an accommodation, we will charge you through the payment method used to make the reservation.
Before proceeding to make the reservation and during your stay you should take into account the following considerations:
- Observe the safety, coexistence and hygiene regulations issued by the management for the proper use of the establishment.
- Respect the rules of use or internal regime of the tourist establishments, as well as comply with the particular prescriptions and rules of the places visited and of the tourist activities.
- Respect the establishment, the equipment and its facilities. Pay the amount of the contracted services at the time of presentation of the invoice at the same establishment or under the agreed conditions. In no case does the fact of filing a claim exempt from payment obligations.
- Respect the cultural and environmental surroundings
- Observe the usual rules of social coexistence and respect for people, institutions and customs of the places.
- Respect the dignity of the people who work in the tourist activity.
PAYMENT METHOD
a) Payment/reservation by credit/debit card: You can pay comfortably with your credit card or reserve the service where we will use your card as a reservation guarantee. (Depends on the type of rate selected and the rest of the reservation conditions).
